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Refund and Return Policy

Thank you for shopping at Skaf Branded Products! We strive to ensure your complete satisfaction with every purchase. If, for any reason, you are dissatisfied with your purchase, we are here to help.

Eligibility Criteria for Returns:

  • Defective or Damaged Products: If you receive a defective or damaged item, please contact us immediately for assistance. We will arrange for a replacement or issue a refund as per your preference.

  • Incorrect Items: In the event that you receive an item different from what you ordered, please contact us within 5 days of receiving the item. We will arrange for the correct item to be sent to you or issue a refund upon return of the incorrect item.

  • Change of Mind: If you decide that the product you ordered is not suitable and wish to return it, you may do so within 30 days of receipt. The item must be unused, in its original packaging, and in the same condition as when you received it. Return shipping costs will be the responsibility of the customer.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Return Shipping:

For returns due to change of mind or ordering the wrong item, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges:

If you would like to exchange an item for a different size or color, please contact us to arrange the exchange. You will be responsible for any price difference and for the cost of shipping the new item back to you.

How to Initiate a Return:

To initiate a return, please contact our customer service team at info@skafbp.com with your order number and details about the product you would like to return. We will respond promptly with instructions for how to return items from your order.

Contact Us:

If you have any questions about our refund and return policy, please contact us at info@skafbp.com Our customer service team will be happy to assist you.

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